Question 1

Do I need to share my SOPs?

Accepted Answer

No. The diagnostic only asks how the SOPs are used. Nothing is uploaded.

Question 2

Is this for businesses without SOPs?

Accepted Answer

It also works if you do not have formal SOPs yet. The result will reflect that the work currently runs from memory.

Question 3

What do I get at the end?

Accepted Answer

A read on whether the SOPs drive the work, the gaps that keep them on the shelf, and one concrete change to make first.